COMMON QUERIES

DO YOU OFFER REFUNDS ?

Great care is put into your order and due to the nature of our loose leaf tea products once it has been opened it can not be returned but if you're not entirely satisfied with your purchase please get in touch and we will do our best to resolve your problem.

HOW LONG DO I HAVE TO BREW MY TEA FOR ?

Most blends should be brewed for 3 to 7 minutes depending on strength but you follower our brewers guide on the product description for exact uses and brewing tips for each particular blend.

ARE YOUR TEAS ETHICALLY SOURCED ?

At Duffy's Tea company we put much needed behind the scenes work into establishing a fair trade supplier with high-quality teas but while still trying to be able to supply a price that is fair to our customers, We think our product does exactly that.